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How to Rent and Return
process



Steps to Rent and Return

Step1

You can place your orders over the phone or online. Telephone orders are available from 9am to 5pm on Mon-Sat. Online orders are available 24 hours a day, every day. The rental fees and shipping costs would be charged before the shipment of rental items.

Step2

Rental items would be delivered to you by our bike messengers or post office. If you stay in Tokyo 23 wards, place your order between 9am and 4pm on Mon-Sat, you can get rental items in 3 hours. The rental items would be left at the front desk if the delivery address is a hotel. The rental period starts from the date on which rental items arrive at your designated address.

Step3

To return, put rental items into the return shipping bag provided by us. Drop the bag into any post box in Japan by 8am the next day of the end date. The initial rental end date would be designated by you when ordering and you can request an extension over the phone or via email to keep the rental item beyond its rental end date.

Step4

After rental items have been returned, we will send you a detailed invoice email and, if any, your credit card will be charged for extension fees, calling rates and sms rates. Sample Invoice




Rental and Supplemental Items
rentalitem
Return Shipping Bag
letterpack
Post Box
postbox



How We Calculate Rental Period

The rental period starts from the delivery date (Rental Start Date). The rental period includes Rental Start Date and Rental End Date. Please drop the return shipping bag into post box by 8am the next day of your Rental End Date.


Examples
Rental Start Date (Delivery Date) Drop the Shipping Bag into Post Box at Rental End Date Rental Period
7th June 9pm of 9th June 9th June 3 days
7th June 8am of 10th June 9th June 3 days
7th June 10am of 10th June 10th June 4 days








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