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How to Rent and Return

Order online, get your device delivered to your hotel, Airbnb or the airport, and return it from any post box in Japan. No registration, no deposit, no paperwork.

Same-day delivery in Tokyo & KantoPrepaid return envelopeEnglish support

4 simple steps

rental process
1Order onlineChoose your device, delivery date and address, and pay by credit card. Orders from overseas are welcome — the delivery address just needs to be in Japan.
2We deliverShipped from our Tokyo office by Japan Post or bike messenger. Hotels: left at the front desk. Airbnb: a signature is required on receipt.
3Return by postPut everything in the prepaid return envelope included in the box and drop it in any post box in Japan by 8 AM the day after your rental ends.
4DoneOnce we receive the items, a receipt is emailed to you if there are any additional charges. Nothing else to do.

What’s in the box & how to return

Pocket WiFi Quick guide Return envelope

Everything included

Device, USB cable and charger, a quick start guide in English, and the prepaid return envelope — all in a compact pouch. No deposit, no paperwork.

POSTAGE PAID Prepaid · address already printed

Prepaid return envelope

Our address and postage are already on it. Just put the device and accessories inside and seal it — nothing to write, nothing to pay.

POST Any red post box in Japan · hotels can post it too

Drop it in any post box

Red post boxes are on almost every street, at stations and airports. Most hotel front desks will also post it for you. Return by 8 AM the day after your rental ends.

How we count the rental period

The rental period starts on the delivery date (Rental Start Date) and includes both the start and end dates. Drop the return envelope into a post box by 8 AM on the day after your Rental End Date — that day is not charged.

Delivered onDropped in a post boxRental End DateRental period
June 79 PM, June 9June 93 days
June 78 AM, June 10June 93 days
June 710 AM, June 10June 104 days

Need the device longer? Email or call us before your end date and we extend it at the extension rates.

In a hurry? 3-hour bike delivery within Tokyo’s 23 wards and Osaka City, 9am5pm daily (extra charge).
TOKYO 3H Delivery OSAKA 3H Delivery
Choose your device

Questions? mail@easygojapan.com · +81 (0)3 6912 6772 (9am–5pm JST, Mon–Sat)